Correspondence Support

DRA has provided support for executive correspondence tracking, control, processing, editing, filing, retrieval, and quality control since 1988. We establish, optimize, and operate "Correspondence Centers," or CCs, to ensure Federal government executive correspondence is treated with the respect it demands.

In a typical CC we process each incoming letter quickly, assigning it to an action office, with a deadline for the response. We track the response deadline, edit the response for typographical errors, format and policy compliance, ensure all corrections are applied, facilitate coordination, obtain the appropriate signature, and dispatch the response. We maintain a tracking system and electronic or hard copy file for quick retrieval of current or past correspondence packages. In addition, we provide periodic reports to the customer to facilitate timely and quality responses.

Mail Management Support

We establish, optimize, and operate mail facilities. Our highly qualified mail teams receive, sort, and deliver USPS incoming mail; account for, safeguard and process incoming and outgoing controlled mail (e.g. Federal Express, Registered, Certified, and overnight mail); and receive, sort, pouch (as appropriate), stamp, and check outgoing regular mail. Our services also include on-site preparation and packaging of mail in accordance with commercial practices and USPS regulations; list management, data entry, and cleanup to eliminate duplication; requirements analyses and product evaluation; and integration of new technology solutions to increase operational efficiency.

DRA is available through the GSA Schedule

These DRA correspondence and mail services are available to Federal government agencies under the GSA Schedule for Mail Services. DRA is available under the following SINs on this GSA Schedule:

SIN 733 1 - Mail Room Services
SIN 733 3 - Miscellaneous Mail Services
SIN 733 4 - List Management Services
SIN 733 99 - Introduction to New Product/Service

Our GSA Catalog can be obtained by Federal government offices by e-mail at drahq@aol.com, or call us at (703) 642-2446. Our facsimile number is (703) 642-3735.