| Capability: Administrative and Clerical Support DRA understands the essential nature of providing managers and staff with qualified and customer-service oriented administrative and clerical support. We have provided administrative and clerical support to Federal agencies since 1988, and have an excellent track record of providing outstanding support in the office environment. We consider all of our administrative and clerical staff members as professionals. They are recruited to meet your specific needs, including software and office skills in open, sensitive, or highly classified areas. Example areas of support are:
Meetings and Conferences. DRA staff schedule and coordinate meetings and utilize procedures that alleviate the time wasting and tedious frustrations of phone tag and emailing to coordinate and schedule meetings. DRA staff keeps cognizant of existing appointments to facilitate optimum time slots to bring together a number of time challenged staff and managers. Our support in this area is a big-time timesaver for those scheduling conferences and meetings. Our staff also attends meetings for the purpose of taking and disseminating a record of meeting discussions and issues.
Records and File Management. DRA staff maintains office filing systems and sets up record and filing systems that allow clients to retrieve records and documents quickly without the frustration of endless searching. DRA ensures that active files are not comingled with permanent files that are seldom used. The active files contain only those records and documents referred to on a regular basis to retrieve information necessary for ongoing office operations. Our filing philosophy is based upon ease of retrieval. We promote the practice of filing the newest documents of a type in the front of the folder which facilitates the purging of older files located toward the back. Our staff purges files on a regular basis and uses color coding as well as alphabetization to facilitate searching and identification.
Correspondence. DRA staff compose letters and memoranda and prepare other documents and are skilled at imparting specific information geared to the recipient or desired audience. We write material designed to persuade others to take action, to solicit ideas, or to promote office policy. DRA always attempts to know the audience and to structure information in a way that optimizes the message and makes salient points quickly and clearly. Through knowledge of organization mission and functions, we assess what information a recipient requires and elicit in turn the information the client requires. Our correspondence always conveys a courteous, positive tone and the content meets the recipient's requirements. DRA always reviews, finalizes and checks correspondence, records, reports, and forms for accuracy, completeness, and conformance to applicable rules and regulations.
Domestic and International Travel. DRA has extensive experience managing domestic and international travel requirements for managers and staff. DRA travel specialists provide information on air, or rail schedules and fares; ensure tickets, rental car reservations, and itineraries correspond with travel authorized; plan itineraries and arrange for commercial, Government-owned, or contracted travel; ensure the lowest contract fare is obtained or exceptions are authorized; and determine verify and explain entitlements related to house hunting trips, temporary quarters, administrative leave, transportation of dependents, reimbursement of expenses, car rentals, baggage allowances, stops en-route, emergency travel, etc.
Receptionist. DRA staff greets visitors, answers phone calls, and maintains calendars using Microsoft Outlook to include details of meetings, scheduling appointments, receiving visitors, screening calls, distributing mail, and arranging travel. They ensure that all critical information that may impact upon an organization's decision making processes is reported to management in a timely manner. We also record, review, and track time and attendance data using established systems or develop systems for special situations such as telecommuting; perform special assignments as required; and track action items keeping staff aware of due dates and additional requirements or modifications.
We understand the importance of providing qualified and highly skilled administrative professionals that take initiative and responsibility, go out of their way to provide assistance, and maintain a courteous and professional attitude.
For information contact John Hodge at (703) 642-2446 or john.hodge@drahq.com.
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